Winning Clients Loyalty – TNG Online Event Next Week
TNG Members are welcome to join our Weekly Webinar:
Live discussion with Jonathan Low 7.00pm on Tuesday 18 May 2021.
Topic: WINNING CLIENTS’ LOYALTY – 7 Proven Practices to Convert Clients to Amazing Fans
* Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization. This program is inspired by the work from the international best-selling book “ Winning Clients’ Loyalty – Seven Proven Practices to Convert Clients into Amazing Fans”
* In this session, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed to help you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.
* It will support the customer centricity mindset in seeking to understand, embrace creativity to delight, develop trust and to exceed customer’s needs both internally and externally. This has led to the creation of the Service Champion 360 Assessment Tool to support and develop these 7 core pillars and competencies.
At the end of this session, you will be able to:
A. Increase your personal self-mastery skills in the areas of self-awareness & emotional effectiveness. Be more conscious of your own emotions and how they are projected as well as be sensitized to the projections of others. Recognize your unconscious habits so as to take action on these auto-pilot patterns
B. Increase your influence and communication, productivity and teamwork cooperation in a creative manner to delight. Create positive customer interactions and eliminating negative communication habits. Provides an understanding of first impressions, developing a positive attitude and defines communication in its different forms.
C. Exceed Customer needs and develop better customer engagement, trust, relationship & connection for higher retention & loyalty to both internal and external customers. Cultivate the 4Cs of trust-building to develop deeper relationship engagement and connections with their internal & external clients. Discover your personal brand promise and how you can grow your circle of influence.
About Jonathan Low CSP CVP:
Jonathan centers his speaking and executive coaching work with organizations and senior executives to measurably improve their leadership effectiveness, mental resilience and business performance especially in the areas of Sales Performance, Mental Toughness, Service Quality, Leadership Communication and Team Development. He believes that “Increased self-awareness accelerates professional relations and business success”.
Jonathan has more than 30 years of professional & international business experience in executive positions in the service industry and has worked with executives and their leadership teams throughout Asia, the Middle East, Africa, Europe and North America.
A Certified Speaking Professional (CSP), Certified Virtual Presenter (CVP) and one of Asia leading Sales & Service Optimiser & Global Leadership Coach, Jonathan has successfully delivered his high energy, fun and highly engaging keynotes or workshops to international participants.