TNG Weekly Webinar
Weekly Webinar on Tuesdays at 7.00pm
Available to TNG Members only
Next Webinar: Tuesday 18 May at 7.00pm
This week’s presenter: Jonathan Low
Topic: WINNING CLIENTS’ LOYALTY – 7 Proven Practices to Convert Clients to Amazing Fans
* Every business wants to convert their clients or customers into loyal & amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic, free, word-of-mouth advertising for your organization. This program is inspired by the work from the international best-selling book “ Winning Clients’ Loyalty – Seven Proven Practices to Convert Clients into Amazing Fans”
* In this session, the 7 Proven Practices to Convert Clients into Amazing Fans, embodied in the word “S.E.R.V.I.C.E”, is aimed to help you build and exceed the customer service experience that affects your organization, your people and your personal leadership effectiveness.
* It will support the customer centricity mindset in seeking to understand, embrace creativity to delight, develop trust and to exceed customer’s needs both internally and externally. This has led to the creation of the Service Champion 360 Assessment Tool to support and develop these 7 core pillars and competencies.
At the end of this session, you will be able to:
A. Increase your personal self-mastery skills in the areas of self-awareness & emotional effectiveness. Be more conscious of your own emotions and how they are projected as well as be sensitized to the projections of others. Recognize your unconscious habits so as to take action on these auto-pilot patterns
B. Increase your influence and communication, productivity and teamwork cooperation in a creative manner to delight.
Create positive customer interactions and eliminating negative communication habits. Provides an understanding of first impressions, developing a positive attitude and defines communication in its different forms.
C. Exceed Customer needs and develop better customer engagement, trust, relationship & connection for higher retention & loyalty to both internal and external customers. Cultivate the 4Cs of trust-building to develop deeper relationship engagement and connections with their internal & external clients. Discover your personal brand promise and how you can grow your circle of influence
For information about the Weekly Webinar please contact firstname.lastname@example.org or register below for the next session. TNG Members only.
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